About us

Our Business Practice

Our Code of Business Conduct

Lotus's places great importance on operating our business ethically, transparently, and in compliance with the laws and regulations.

Download our Code of Business Conduct


Speak-Up Hotline

A secure channel through which our colleagues, suppliers, and customers can safely and anonymously raise their concerns about any suspected non-compliance or malpractice via 1800-019099


Anti-Bribery Policy

We are committed to maintaining the highest standards of ethics and integrity in the way we do business, especially practices relating to anti-bribery policy, anti-corruption policy and any misconduct.

Read more about our Anti-Bribery Policy

Read more about our Anti-Bribery Policy (for Supplier)


Gift & Entertainment Policy

Lotus's understands that the giving and receiving of gifts and entertainment is a normal way of developing and maintaining business relationships. However, gifts and entertainment should be reasonably modest in nature and only ever an occasional activity. Lotus's emphasizes the importance of this matter and encourages all colleagues to avoid giving and receiving of the gifts and entertainment that may be construed as bribes or would cause a conflict of interest or damage the reputation of the company at all time.

Read more about Gift & Entertainment Policy

Read more about Gift & Entertainment Policy (for Supplier)


Competition Law Policy

We do not reduce the level of competition by acting anti-competitively with our competitors or suppliers. Any behaviour that could infringe competition law or damage the reputation of the business is strictly prohibited. In addition, we work collaboratively and build great relationships with our Trading Partners in order to deliver the very best value for our customers.

Read more about Competition Law Policy

Read more about Unfair Trade Practices Policy


Human Rights Statement

As a renowned retailer, we buy, move and sell products through our operations and store network, and our business interacts with countless number of people every day. We have a responsibility to respect the human rights of our colleagues, our customers, the people who work throughout our supply chain well as the communities we operate in.

We fully support the Universal Declaration of Human Rights (UDHR) of the United Nations, United Nations Global Compact (UNGC) and Fundamental Conventions of the International Labour Organisation (ILO). Violation of Human Rights is wrong. If there is any human rights violation of any form, such violation must be redressed. This is why we encourage our suppliers to comply with fundamental ethical trade standards, and conduct due diligence on its own product management to meet our standard.

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