About us

Our Business Practice

Our Code of Business Conduct

Tesco Lotus places great importance on operating our business ethically, transparently, and in compliance with the laws and regulations.

Download our Code of Business Conduct


Protector Line

A secure channel through which our colleagues, suppliers, and customers can safely and anonymously raise their concerns about any suspected non-compliance or malpractice via 1800-019099 or LotusProtectorline@oto.samartcorp.com.


Anti-Bribery Policy

We are committed to maintaining the highest standards of ethics and integrity in the way we do business around the world, especially practices relating to anti-bribery policy, anti-corruption policy and any misconduct.

Read more our Anti-Bribery Policy

Read more our Anti-Bribery Policy (for Supplier)


Thailand Gift & Entertainment Policy

Tesco Lotus understands that the giving and receiving of gifts and entertainment is a normal way of developing and maintaining business relationships. However, gifts and entertainment should be reasonably modest in nature and only ever an occasional activity. Tesco Lotus emphasizes the importance of this matter and encourages all colleagues to avoid giving and receiving of the gifts and entertainment that may be construed as bribes or would cause a conflict of interest or damage the reputation of the company at all time.

Read more Thailand Gift & Entertainment Policy

Read more Thailand Gift & Entertainment Policy (for Supplier)


Human Rights Statement

As a global retailer we buy, move and sell products through our operations and store network, and our business interacts with millions of people every day. We have a responsibility to respect the human rights of, and an opportunity to make a difference to, our colleagues, our customers, the communities we operate in and the people who work throughout our supply chain. We are committed to upholding human rights and support in full the UN Universal Declaration of Human Rights and the International Labour Organization Core Conventions on labour standards, working hours and health and safety for workers. Tesco Group is a founding member of the Ethical Trading Initiative (ETI).

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