1. What is Parcel Delivery service?
So as to expand the scope of service to order goods on the website, the Company has therefore added the channels for purchase order on the website and Parcel Delivery service.
2. Conclusions of the trading contract
The trading contract between you and the Company will occur only when you have paid for goods and the Company has sent a summary of purchase order to you at the email address already registered by you. The quantity of products available for selling will depend on the quantity of goods that the Company has. The Company cannot guarantee that the products listed and detailed as shown on the website will be available.
The Company may change the number of items from time to time as deemed suitable by the Company. However, the orders for large quantities of products that are promotional items or club pack products will include purchase restrictions as appropriate. The Company will notify you in advance if the Company cannot deliver goods of required quantity or if the Company limits the quantity of ordering any item.
3. Prices of goods and Parcel Delivery service charges
3.1 Prices of products
The prices of goods shown on the website are inclusive of VAT. For purchase order on the website and Parcel Delivery service, the Company will charge and calculate the prices of products immediately at the time when you process the payment. The product prices may differ from the prices at TESCO Lotus stores or branches of delivery by other methods.
For participated promotion, Buy 1 Get 1 Free, Buy 2 Get 1 Free and Buy 2 Save More promotions don’t apply to this Parcel Delivery Service.
3.2 Parcel Delivery service charges
Parcel Delivery service is charged at the rate of 80 baht per order.
4. Purchase orders, changes and cancellation of purchase orders by customers
You can send your purchase orders through the website http://shoponline.tescolotus.com. If you want to change purchase orders, please do so via the website page or notify the Customer Service Center by phone. Cancellation or change of purchase orders will be considered to be accepted by the Company upon being sent to the Company within 23.00 hrs. on the date of purchase or the date specified in the order summary.
Once you placed an order, customer is unable to make another order to different address unless the first order has been delivered.
5. Goods delivery and receiving
You can check the delivery status at https://ecommerceportal.dhl.com/track/ by typing TDLOTUS followed by a 10 digits of order number and pressing search.
The couriers will do their best to deliver within the specified time, which will be notified to customers via SMS within Delivery Date. If the products cannot be delivered in time for any reason beyond control of the Company and the couriers, the Company refuses to accept any responsibility for being unable to deliver goods by the specified time.
Regarding purchase order on the website and Parcel Delivery service, the products will be delivered to you within 4 working days at the main gate of the building notified by you as your delivery address which must have the recipient signing to receive the product. In case of no recipient and your request for repeated delivery, you acknowledge that the Company and/or the couriers may charge additional delivery fees.
Upon receiving goods from the External Parcel service provider, the customers must check that the boxes are not damaged. If there are any defects, the couriers must be notified immediately.
6. Return of goods
You have the right to change or return the products or cancel the trading contract within 7 days from the date of your receipt of goods. You agree to notify the Company through the Customer Service Center by phone number 1712 press 6.
However, as to perishable goods or consumable goods that are removed from the packages and cannot be re-packed for hygienic reasons, are mixed with other products in a manner that cannot be modified (contaminated from other products) and the products not in the original packaging or having the seal removed, if the products are damaged, lost or the return of goods is impossible due to your fault other than normal damage from opening, assembly or mixing for using the products, the Company reserves the right to claim damages from you as permitted by law.
6.1 Return of goods by parcel
You will photograph the product and send the photos of damaged goods by email, together with scanned receipt and purchase order number to shoponline@tescolotus.com. After the Company’s consideration and there is neither doubt nor objection, you will send the product, along with the original receipt, order numbers to the Company by post at the address: Return product at Online Department TESCO Lotus Chaeng Watthana: Thung Song Hong Sub-district, Lak Si District, Bangkok Metropolis 10210. After the Company’s consideration and there is neither doubt nor objection, the price of claimed product will be sent to your credit card/debit card account.
For returning the products by Parcel, you will receive only the full refund of returned items into your credit card / debit card account within 45 working days from the date of the Company having received the confirmation of complete returning process already and you agree that the Company will deduct Clubcard points for returned goods from your Clubcard account immediately.
6.2 Return at Stores
You will photograph the product and send the photos of damaged goods by email, together with scanned receipt and purchase order number to shoponline@tescolotus.com. After the Company’s consideration and there is neither doubt nor objection, and the products will be returned at the customer service points in TESCO Lotus stores of all branches except TESCO Lotus Express along with the original receipt, order numbers. For returning goods at the stores, you can request the refund in cash only.
7. Damage and Claim for compensation
The Company recommends that you should not accept damaged goods upon delivery. If the product defects appear after the products have been accepted already, you are entitled to notify the Company via the Customer Service Center by telephone number 1712 press 6 :
7.1. Damaged goods worth a total of 50 baht or less
You will photograph the product and send the photos of damaged goods by email, along with scanned receipt and purchase order number to shoponline@tescolotus.com. After the Company’s consideration and there is neither doubt nor objection, the price of claimed goods will be fully refund of returned item price with eCoupon and you allow the Company to deduct Clubcard points for returned goods from your Clubcard account immediately.
You will receive only the full refund of returned item price into your credit card/debit card account within 45 working days from the date of the Company having received the confirmation of complete returning process and you allow the Company to deduct Clubcard points for returned goods from your Clubcard account immediately.
7.2. Filing a claim for defective product at any Tesco store by considering the product sold
7.3. Damaged goods worth a total of more than 50 baht
7.3.1 Return of goods by parcel
You will photograph the product and send the photos of damaged goods by email, together with scanned receipt and purchase order number to shoponline@tescolotus.com. After the Company’s consideration and there is neither doubt nor objection, you will send the product, along with the original receipt, purchase order number to the Company by post at the address: Return product at Online Department TESCO Lotus Chaeng Watthana: Thung Song Hong Sub-district, Lak Si District, Bangkok Metropolis 10210. After the Company’s consideration and there is neither doubt nor objection, the price of claimed product will be sent to your credit card/debit card account within 45 working days from the date of the Company having received the complete return form already and you agree that the Company will deduct Clubcard points for returned goods from your Clubcard account immediately.
7.3.2 Return at Stores
You will photograph the product and send the photos of damaged goods by email, together with scanned receipt and purchase order number to shoponline@tescolotus.com. After the Company’s consideration and there is neither doubt nor objection, and the products will be returned at the customer service points in TESCO Lotus stores of all branches except TESCO Lotus Express along with the original receipt, order numbers For returning goods at the stores, you can request the refund in cash only.
The Company may contact you to request additional information for considering claiming compensation or improving services of the Company and the couriers.